FAQ

Frequently asked questions

What is Mercanetix?

Mercanetix is a global sourcing and trading company that connects Western businesses with top-tier Indian manufacturers to deliver custom, high-quality, retail-ready products.

What services does Mercanetix provide?

We offer comprehensive services, including pre-production planning, production management, post-production logistics, quality control, warehousing, and product photography.

Where is Mercanetix headquartered ?

Our headquarters is in Gandhinagar, India, with a sales home office in Beaverton, OR, USA.

What industries does Mercanetix serve?

We serve a wide range of industries, including fashion, electronics, home goods, industrial supplies, and more.

General Questions

Services

How does Mercanetix ensure product quality?

We implement multi-stage quality control, including pre-shipment inspections and on-site audits conducted by experienced professionals.

Can Mercanetix help with regulatory compliance?

Yes, we guide you in ensuring your products meet all safety and regulatory standards for Western markets.

Do you provide support for product certifications?

Yes, we assist in verifying and obtaining necessary certifications like SEDEX, BSCI, or ISO.

Do you offer customization services for products?

Yes, we specialize in custom product manufacturing tailored to your specifications.

Pricing and Payments

How are your services priced?

Our services are competitively priced and depend on the specific requirements of your project. Contact us for a detailed quote.

What payment methods do you accept?

We accept wire transfers, online payments, and other commonly used international payment methods.

Process and Timelines

What shipping options do you offer?

We offer multiple shipping options, including air freight, sea freight, and express delivery.

Can you help with warehousing?

Yes, we provide warehousing solutions in India, which can be a cost-effective option compared to Western countries.

What after-sales support does Mercanetix provide?

Our team ensures a seamless post-shipment experience and offers support for any issues or queries.

Compliance and Certifications

How do you verify supplier credentials?

We conduct thorough supplier audits, certificate verifications, and on-site inspections to ensure authenticity and reliability.

Do you provide ethical sourcing options?

Yes, we prioritize ethical and sustainable practices by partnering with certified suppliers.

Didn't find your question?

What industries does Mercanetix serve?

We serve a wide range of industries, including fashion, electronics, home goods, industrial supplies, and more.

What is the process for placing an order?

Our order process begins with a consultation, followed by product specification, design approval, production, quality checks, and finally shipping. We keep you updated at every step.

Are there any minimum order quantities?

Minimum order quantities vary by product and supplier. We can discuss this during your initial consultation to find a solution that suits your business scale.